Frequently asked questions

Which countries are available

Available: Germany, Poland, Bulgaria, Thailand, United Kingdom, United States, Sweden

Start with Auto: the app chooses an available server based on connection quality. You can also select a country manually.

If you want a specific region, select it in the app. A special YouTube profile directs videos through Russia; the availability of ads depends on YouTube.

Renewal and payment history

Subscription can be renewed in a bot or on the site by the "Renew" button in the VPN application. You can save your expired subscription in the application; after payment, update it.

Payment history shows the date, amount, duration and device count. Unpaid invoices disappear after two hours. Paid purchases and refunds remain.

All current payments are one-time, with no automatic charges. Renewing an active subscription adds to your remaining time. An expired subscription restarts when payment is confirmed.

How to buy a subscription

On the VPluse VPN site, select the term, Confirm your email with a one-time code and pay by card or via SBP. Telegram remains an additional interface, but for a web purchase is not required.

After payment is confirmed, the service activates your subscription and shows the next setup step without exposing private configurations. Choose the device count at checkout. Each device gets an individual link.

How to install a VPN

The main installation scenario is through a VPN application. If the automatic opening of the profile does not work, use manual import from the clipboard in the instructions.

For iPhone, Android, Mac and Windows, the bot provides separate steps so that the user does not search for the link manually.

Devices

One subscription includes 4 to 15 devices. Supported platforms: iPhone, iPad, Android, Windows and macOS. Your account shows used and available slots.

Each key occupies one slot and is intended for one device. Confirmed revocation removes that key from the VPN server without disconnecting other devices.

Referral program

Each user has a personal invitation link. A new user following it can activate a 7-day trial instead of 3 days. The inviter receives 7 bonus days after their friend's first access is successfully activated. No payment is required; the bonus is awarded once.

Self-invitations and repeated invitations of one user are not counted.